FAQ

 

RxAir is an air purifier that uses high-intensity germicidal ultraviolet light (UV-C) to destroy more than 99% of airborne bacteria and viruses, including those that cause the flu (H1N1 and other strains), multiple Coronavirus strains (ie SARS, common cold and others), pneumonia, MRSA, strep, TB, and measles. The RxAir’s efficient destruction of pathogens, low-maintenance operation and small footprint make it the ideal solution for preventing the spread of airborne viruses and bacteria while reducing concentrations of volatile organic compounds and odors in homes, schools, work environments and meeting places.  Its ability to disinfect the air continuously in occupied spaces make it particularly advantageous over exposed UV lights and UV robots which cannot be used when people are present.

The RxAir draws air in through a killing chamber cartridge, where baffles provide the turbulence necessary to bring pathogens in close proximity for the appropriate duration to the specific wavelength of UV-C light, allowing the germicidal UV-C to inactivate >99% of pathogens present.

To register your RxAir online and activate your warranty, click here.

RXAIR LIMITED ONE-YEAR WARRANTY

RxAir warrants this product to be free from defects in workmanship or materials for a period of one (1) year from the date of purchase. You must register your RxAir Air Purification System online to enact the warranty. If the product fails any time within one year, RxAir will repair or replace the defective part or unit. The warranty does not apply to damage resulting from abusive, destructive or unreasonable use or other external forces, including, but not limited to fire, flood, excessive heat, blunt force, corrosive chemicals, etc. Damage that is the result of normal wear and tear by the customer, including, but not limited to scratches, marks and chips, will not be considered manufacturing defects. This warranty does not cover damage resulting from unauthorized attempts to repair or from any use not in accordance with owner’s manual.

Under this warranty, RXAIR SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, EXPRESSED OR IMPLIED, APPLICABLE TO THIS PRODUCT. Some regions do not allow

the limitation of incidental or consequential damages so the above limitations may not apply to you.

THE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXCLUDED BEYOND THE ONE  YEAR DURATION OF THIS WARRANTY. Some regions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. The warranty gives you specific legal rights, and you may have other rights, which vary from region to region.

To obtain service, contact the RxAir Service Department at 1-866-674-5238 or via email for instructions . Customer will be responsible for insurance and freight to our factory service center. We will return the product freight prepaid. In case of questions regarding the provisions of this warranty, the English version will govern.

If you are not satisfied with your purchase, please contact customer service at 1-866-674-5238. A representative will be available to assist you Monday through Friday, 8:30 a.m. – 5 p.m. EST.